A Little Sunday Steam!

 

So, I wasn’t even going to do a post, but I figure, why not? I wasn’t in the mood to cook today so I spent a little time pondering what I would eat for dinner. After contemplating many choices, I finally decided on Chinese food. I usually order from a place that’s about 12 minutes away by car, but not only was I not in the mood to cook, but I wasn’t in the mood to go pick up my food either. This is probably beginning to sound like a case of a ‘bad attitude’ but honestly, it’s not.

I placed my order at 6:15pm and asked how long it would take for the food to arrive. I was told that it should be delivered to my home in about 45 minutes. Now, let me just say that I’m a pretty patient person as far as most things go. I will wait for things a bit longer than a lot of people would. At about 7:15pm, I called the restaurant back to inquire as to the whereabouts of my order. The young lady assured me that the driver was on his way and that he had a couple other orders besides mine to deliver also. Can you say red flag? I wonder how long the other people were told their orders would take?

It got to be about 7:50pm and still no food! Seriously?! What in the world? I should have gone with my first instinct and placed the order as a pick-up order. That way I could have had my food in a timely manner,  instead of waiting almost 2 hours after ordering. I called the restaurant back again and asked if I could be compensated in some way for the ridiculous ‘wait’ time? The young lady apologized profusely and finally said that I could have another order of the exact same food, free of charge, since my order most likely was cold after taking so long to get to me. Of course, I couldn’t resist…I asked how long that order would take and was told about 25 minutes being that the restaurant was no longer that busy. What?  Another 35 minutes goes by and again, I call to see what happened. This time, a woman answered, definitely not the same young lady who originally took my order. I asked about the free order of food and when it was coming. I was told that they never compensate with free food for any reason. Furthermore, I would receive 10% off of  my order the next time! Next time?! There wasn’t going to be any next time!

Needless to say, I am no longer a customer of this place. What makes it even worse is that this has happened on at least 3 other occasions and I’m sure I’m not the only one. I gave this place chance after chance. I had even resorted to going to pick up the orders myself. But today, I figured I’d take another shot at it and see if this restaurant’s delivery service had improved. Obviously not! And on top of that, you mean to tell me  that they, as a business, don’t make any effort to make up for  tardy deliveries, yet they still expect to retain repeat customers? Unbelievable! Like I said in the beginning of this post, I wasn’t even going to share this, but it was stuck in my craw in a way that really irks me; hence a random post. Nothing like blowing off a little Sunday steam, right? I guess this is my just dessert for not going with my first instinct. Next time, I will just cook my own Sunday dinner like I normally do. LOL!

Sylvia Porter-Hall

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Customer Service Anyone?…

Do you know anyone who doesn’t enjoy good customer service when dining out? If you receive great service, it’s a welcome bonus, right? How about the service you receive when you’re paying bills in person? You would expect to be taken care of by someone who is professional, warm, friendly, and has a total willingness to provide you with the service(s) you need.  Then why is it that so often today, the service you receive is just short of adequate? Is it any wonder why automated banking and online services have become so popular? You may feel forced to get with the “automated program” in order to avoid inadequate customer service that you might otherwise receive.

You hear the complaints all the time about how everything is becoming so automated. The “live” person on the other end of the phone has almost become non-existent. For instance, you place a call to your local utility bill company and the first thing you hear is an automated message with a seemingly endless list of prompts that encourage you to listen to the entire message in order to make the correct selection(s).  Things have become so impersonal that these systems have even been programmed to have preset answers to “the most asked” questions. It may be your conclusion that no matter how advanced the world becomes, automation  simply cannot completely eliminate the need for “live” one-to-one interaction at some point. Would you further conclude that automation doesn’t always spell great customer service? After all, if even one of these automated systems were to ever crash, a real “live” person would be needed to get things back up and running, right?

 

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